FindOut Limited

Privacy Policy

FindOut Limited develops a mobile application called FindOut, which delivers interactive multimedia guides to your smartphone, based on your location. These guides are contributed by others, such as museums, cities and passionate users, through our content management system.
When you use our services, FindOut Limited collects personal information about you. This document describes the way FindOut Limited handles your personal information.

1. Who is FindOut Limited?

FindOut Limited is a company with limited liability established and existing under the laws of the Hong Kong, having its registered at Office 7D Cheuk Nang Plaza, 250 Hennessy Road, Wan Chai , Hong Kong.

2. What information does FindOut Limited collect and process, and for what purpose?

FindOut Limited provides two kinds of services: it delivers multimedia guides to users and allows people to identify sights. We collect different types of data for different purposes, depending on how you use our services, as we discuss further below.
Data collected if you use our mobile FindOut app
If you want to use our mobile app to listen to multimedia guides, you can do so without creating an account.
You may alternatively log in using you Twitter-, Facebook-, or Google+- account. If so, the FindOut app will have access to the information stored and/or accessible in these accounts, including your timeline and/or newsfeed, in accordance with the permissions granted to it by you.
Some information is automatically collected when you use the mobile app: your browsing history, location, IP-address and your mobile device and operating system. This information is collected through Google Analytics (see below for more information on Google Analytics).
Some information is automatically collected when you use the mobile app: your browsing history, location, IP-address and your mobile device and operating system. This information is collected through Google Analytics (see below for more information on Google Analytics).
FindOut Limited can use this information to:
- allow you to use the app;
- suggest information to you, in particular on the basis of your location;
- configure the app to your preferences;
- communicate with you about the app and respond to any complaints and/or questions;
- Inform you about the update of Find Out and / or its products;
- analyse the use of the app (including by means of Google Analytics); and protect, adjust and update FindOut services, in particular the app.
FindOut Limited may also process information collected via the mobile app to share aggregated information with certain content providers. It will, however, not be possible for content providers to identify particular users from this aggregated data.
If you use the in-app payment system to purchase content, the applicable platform provider (Google, Apple or Windows) will collect data on the payment in accordance with its privacy policy. FindOut Limited will obtain from Google, Apple or Windows information on which content you purchased, and use this information to handle its payments to content providers.
FindOut Limited can use this personal information to develop and offer content for our mobile app; to analyze the use of the content management system; to communicate with you about the content management system and to respond to any complaints and/or questions; and to protect, adjust and update FindOut's services.
Any personal information will not be made publicly available through our mobile app and our website
Data collected for communicating with you
If you want to keep abreast of developments, follow the updates of the application, you can fill out the feedback form in the application. We will use your email address to send you our newsletter. If you no longer want to receive emails from FindOut Limited, you can unsubscribe from our website or by writing an email.

3. How does FindOut Limited protect your personal information?

FindOut Limited takes appropriate technical and organizational measures to protect your (personal) information against loss or any form of unlawful use.

4. Transfer to third parties

As noted above, FindOut Limited may provide aggregated data on the use of the mobile app (including location data), the website and the content management system to others. This data is sufficiently aggregated so as to be anonymous.
FindOut Limited may also give parties who develop apps on the basis of our multimedia guides access to the information uploaded through the content management system (i.e. the content). Your login details will not be shared with third parties.
FindOut Limited may provide your personal data to third parties if FindOut Limited is obliged to do so on account of national or international laws, case law and/or regulations, and FindOut Limited considers it necessary to do so in order to defend its own rights.
Other than the cases mentioned above, FindOut Limited will not transfer your data to third parties or provide third parties access to your data. And just to be clear: this means that FindOut Limited shall not provide your personal information to third parties for the purpose of direct marketing without your explicit consent.

5. What happens when I delete my account?

If you delete your account, all personal information you provided in the course of the registration and the amendment of your account will be deleted.

6. Cookies and Google Analytics

FindOut uses two types of cookies on its website. Firstly, it uses cookies which are necessary to offer the functionality of our website and to remember your preferences and your cookie settings. Secondly, it uses analytics cookies from Google Analytics. Google Analytics is a web analysis service offered by Google Inc. (Google). Google uses aggregated statistical information to provide FindOut Limited with an understanding of how users are using our mobile app and our website.

7. Viewing, changing and deleting your data

If you wish to know what information FindOut Limited has collected about you or if you wish to change data that you cannot change yourself through our website or our mobile app, please send a request to: info@findoutgo.com

8. May minors use FindOut?

If you have not yet reached the age of sixteen (16) years, you are obliged to obtain consent of your parents or legal guardian before using our mobile app and our website. By using our mobile app or our website, you guarantee that you are sixteen (16) years old or older or you have permission from your parents/legal guardian to use these services.

9. Can this privacy policy be changed?

It is possible for this privacy policy to be amended in the future. That would then be mentioned on https://findoutgo.com/, so it is recommended to regularly have a look at this page.

10. Questions?

If you have any questions, please do not hesitate to contact us via info@findoutgo.com